12/11/2023 0 Comments Get in touch with![]() The disgruntled customer spoke to WSB-TV Channel 2 consumer investigator Justin Gray on Monday and said the incident happened almost a month ago, but she was still out of pocket and had been embroiled in a weeks-long fight to have her money returned. ![]() "I must have been keying it in the pad, and the screen changed," she said. But she now believes she accidentally typed part of her phone number into the section asking her if she wanted to tip. Newsweek has approached the FTC seeking clarification about the matter.Ĭonner said she had attempted to pay for her sub with her card and then tried to type her telephone number into the device so she could collect the store's reward points. It isn't clear whether the store has any duty to return a tip if a customer later says they made a mistake in paying it. While a consumer can file a complaint about a company's products or services with the Better Business Bureau, and can report fraud and scams to the Federal Trade Commission, in this case, neither of those options quite applies because the tip was-at least initially-given willingly by the customer at the point of purchase. Joe Raedle/Getty ImagesĪccidentally over-tipping is a tough problem for any consumer to fall into because it is unclear exactly what legal rights they have in this situation. A diner claims she had to battle Subway after she accidentally tipped more than $7,100 for a sandwich.
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